PRIVACY POLICY

Last updated: 22 August 2026

TW Cleaning respects your privacy and is committed to protecting the personal information you provide when using this website or contacting us.

This Privacy Policy explains what information we may collect, how we use it and the rights you may have in relation to your personal information.

INFORMATION WE COLLECT

When you contact TW Cleaning or request a quote through this website, we may collect information including:

  • Your name

  • Email address

  • Telephone number

  • Postcode or location

  • The cleaning service you are interested in

  • Details about your property or enquiry

  • Photographs you choose to provide

  • Any other information you voluntarily include in your enquiry

We may also collect limited technical information about how visitors use this website through cookies and website analytics, where these features are enabled and consent is required.

HOW WE USE YOUR INFORMATION

We may use the information you provide to:

  • Respond to your enquiry

  • Discuss your cleaning requirements

  • Provide or arrange a quotation

  • Determine whether your property falls within the area covered for a particular service

  • Arrange and provide cleaning services

  • Communicate with you regarding ongoing or future scheduled services

  • Maintain appropriate business and administrative records

  • Improve our website and services

  • Meet applicable legal, regulatory, tax or accounting obligations

We will only process personal information where we have an appropriate lawful basis.

Depending on the circumstances, this may include taking steps at your request before entering into a contract, performing a contract, complying with a legal obligation, pursuing our legitimate business interests or obtaining your consent where required.

QUOTE AND CONTACT FORMS

When you submit a form through this website, the information you provide is supplied to TW Cleaning so that we can respond to your enquiry.

Submitting a quote request does not commit you to using our services.

Please only provide information that is relevant to your enquiry.

PHOTOGRAPHS

Where the website allows you to provide photographs as part of an enquiry, these should only contain information relevant to the cleaning work you would like us to assess.

Please avoid including people or other unnecessary personal information in photographs wherever possible.

SHARING YOUR INFORMATION

TW Cleaning does not sell your personal information.

We may share information with trusted service providers where reasonably necessary to operate this website, manage communications or provide our services.

Information may also be disclosed where required by law or where reasonably necessary to establish, exercise or defend legal rights.

WEBSITE PLATFORM

This website is built and hosted using Squarespace.

Squarespace may process certain information required to host, operate and secure the website and its associated services.

For further information about how Squarespace handles information, please refer to Squarespace's own privacy information.

COOKIES

This website may use cookies and similar technologies to provide essential website functionality and, where enabled, analytics and other optional features.

Where consent is legally required, non-essential cookies will only be used after you have made the appropriate choice through the website's cookie controls.

For further information, please see our Cookie Policy.

HOW LONG WE KEEP YOUR INFORMATION

Personal information will only be kept for as long as reasonably necessary for the purpose for which it was collected.

This may include retaining appropriate information relating to enquiries, services provided, customer communications and records required for legal, tax or accounting purposes.

KEEPING YOUR INFORMATION SECURE

We take reasonable measures to protect personal information against unauthorised access, misuse, loss or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

YOUR DATA PROTECTION RIGHTS

Under UK data protection law, you may have rights including the right to:

  • Request access to personal information held about you

  • Ask for inaccurate information to be corrected

  • Request deletion of your information in certain circumstances

  • Request restriction of processing in certain circumstances

  • Object to certain uses of your information

  • Request transfer of certain information where applicable

  • Withdraw consent where processing relies upon consent

These rights may be subject to applicable legal requirements and exemptions.

To exercise your rights, please contact TW Cleaning using the details below.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator.

THIRD-PARTY LINKS

This website may contain links to third-party websites or social media platforms, including Facebook.

TW Cleaning is not responsible for the privacy practices or content of external websites. You should review the relevant privacy information when visiting third-party services.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our website, services or applicable requirements.

The latest version will be published on this page.

CONTACT US

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

TW Cleaning

Email: terrywayte@icloud.com

Telephone: 07971 292420